Refund/Exchange Policy
All sales are final. If a product is defective or damaged upon arrival, we will offer a 30 day limited exchange for the same product. Please contact us at 877-504-LIFE, in advance to obtain an RMA number (Retun Merchandise Authorization) within 30 days of arrival date.
Return merchandise with RMA number to:
Steve Gray Ministries
Product Returns
9900 View High Drive
Kansas City, MO 64134
NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.
Order Cancellation Policy
Please submit any cancellation via email to CancelOrder@steveandkathygray.com, or call on our business phone at 877-504-LIFE.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, no return will be accepted as all sales are final.
Warranty Policy
Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All products are shipped UPS Ground.
30-Day Warranty
All products (unless specifically stated otherwise), carry an implied 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
